Our FairGo Responsible Gaming

Our Approach to Safe Play

Our FairGo platform is built for players who are 18 years or older and who reside in jurisdictions where online gambling is legal, including our core markets of Australia and New Zealand. We verify player identity and age during the registration and withdrawal process to ensure that only eligible adults access our games. At Fair Go Casino, we never knowingly allow underage individuals to create accounts, and we encourage parents and guardians to use parental control software if shared devices are a concern.

We understand that gambling affects everyone differently. For most of our players, visiting FairGo is simply a way to relax, chase a jackpot, or enjoy a few rounds of blackjack or video poker. But for some, gambling behavior can become harder to manage. Our FairGo team wants you to recognize the signs early and know that help is always within reach.

Signs That Gambling May Be Becoming a Problem

• Spending more time or money at Fair Go Casino than you originally planned
• Chasing losses by depositing additional funds you can't afford
• Neglecting work, relationships, or responsibilities because of gaming
• Feeling anxious, irritable, or guilty after playing
• Borrowing money or using funds meant for essentials to gamble
• Lying to friends or family about how much time or money you've spent

If any of these resonate with you, we at FairGo encourage you to pause and consider using one of the tools we've made available below. Our priority is always your wellbeing, not just your wagers.

Tools We Offer at Fair Go Casino

Our Fair Go platform includes several features designed to help you stay in control of your gaming habits. We've made these tools simple to access through your account settings or by contacting our support team directly. Our goal is to put the power back in your hands whenever you need it.

Deposit Limits

You can set daily, weekly, or monthly deposit limits on your FairGo account. Once you reach your chosen threshold, our system will automatically prevent further deposits until the period resets. This is one of the easiest ways our players manage their budgets responsibly.

Cooling-Off Periods

If you need a short break from Fair Go Casino, you can request a temporary suspension of your account. During this time, you won't be able to log in or place wagers. Our team respects these requests and will not send promotional emails during your cooling-off period.

Self-Exclusion

For players who need a longer-term solution, we at FairGo offer self-exclusion options. This allows you to close your account for an extended period, or permanently, depending on your preference. Once self-exclusion is activated, our FairGo platform will restrict all access, including bonus offers and marketing communications.

Reality Checks

Our system can send periodic reminders during your session, letting you know how long you've been playing. This simple feature helps many of our players stay aware of time spent at the tables or on our pokies, rather than losing track during a long session.

Keeping Bonuses in Perspective

We at Fair Go Casino love offering generous promotions, from our welcome bonus to daily and weekly rewards like Koala Monday or our Weekend Cashback. However, we want every player to view these offers as fun additions to their experience, not as reasons to deposit more than they can comfortably afford. Wagering requirements and terms are always clearly listed, and our support team is happy to explain any FairGo bonus conditions before you opt in.

Our FairGo promotions are designed to enhance entertainment value, not to encourage risky spending. If you ever feel pressured by a promotion, please reach out to us so we can review your account settings together.

Support Organizations We Recommend

Beyond the tools available directly through our FairGo account, we also encourage players to reach out to independent organizations that specialize in gambling support. These services are confidential, often free, and staffed by professionals trained to help.

• Gambling Help Online (Australia) - confidential counseling and resources
• Gamblers Anonymous - peer support groups and meetings
• GambleAware - information and self-assessment tools
• Lifeline - crisis support for emotional distress related to gambling

We at Fair Go Casino believe that partnering with these external resources strengthens the safety net available to our community. Our team may refer players to these organizations when appropriate, but we always respect your privacy and autonomy in seeking help.

How We Support You

Our FairGo support team is trained to handle responsible gaming inquiries with sensitivity and discretion. If you want to set a limit, pause your account, or simply ask questions about safer play, you can reach us anytime.

• Live Chat: Available 24/7 on our website
• Email: [email protected]
• Callback: Request a call from our support team

Every message we receive regarding responsible gaming is treated with care. Our FairGo staff won't judge your situation - we're here to help you make decisions that work best for your circumstances.